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What’s SupportAssist.exe (SupportAssist)? Is it safe or a virus?

SupportAssist.exe by Dell Inc. is a system maintenance tool designed to help users optimize and troubleshoot their Dell computers.

It runs in the background and actively monitors the system for potential issues, such as hardware or software malfunctions. If a problem is detected, SupportAssist.exe provides users with alerts and recommendations for resolving the issue.

It also offers automated updates for drivers and firmware, as well as system performance optimization. Additionally, the tool includes remote diagnostics and support for Dell technicians to provide assistance and solve problems remotely.

Our team tends to disable tools like this that may have remote access capabilities, but if you think you may need help from Dell support, you should probably keep this process running on your PC.

Researched by Carl @ SpyShelter Labs

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More about SupportAssist.exe on WINDOWS

Who makes SupportAssist.exe (SupportAssist)?

We’ve found Dell Inc. should be the publisher of SupportAssist.exe.

How do we know? Our SpyShelter cybersecurity labs focuses on monitoring different types of Windows PC executables and their behaviors for our popular SpyShelter Antispyware software. Learn more about us, and how our cybersecurity team studies Windows PC executables/processes.

What does it mean if someone is the publisher of a PC .exe (executable or process)?

The publisher of an executable is the entity responsible for its distribution and authenticity. Most processes/executables on your PC should be signed. The signature on the executable should have been verified through a third party whose job it is to make sure the entity is who it says it is. Find an unsigned executable? You should consider scanning any completely unsigned .exe on your PC.

Last updated: March 8, 2024

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Why should you trust us?

Our team at SpyShelter has been studying Windows PC executables for over 15 years, to help fight against spyware, malware, and other threats. SpyShelter has been featured in publications like The Register, PC Magazine, and many others. Now we’re working to share free, actionable, and easy to understand information about Windows executables (processes) with the world, to help as many people as possible keep their devices safe. Learn more about us on our "About SpyShelter” page.

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