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What’s ConsultingMode.exe (Consulting mode helper)? Is it safe or a virus?

ConsultingMode.exe, developed by Samsung Electronics Co., Ltd., is a system program designed to facilitate or enable diagnostic and support functions for Samsung devices. It acts as a "helper" application intended for use in environments like service centers or customer consultations, where technicians or representatives can diagnose, debug, and configure devices effectively. It may provide tools for troubleshooting software or hardware issues, optimizing performance, or accessing hidden system settings in a controlled manner. Since it is associated with system-level operations, it is typically not meant for direct user interaction and may run in the background as part of Samsung's support ecosystem.

Researched by Laura @ SpyShelter Labs

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More about ConsultingMode.exe on WINDOWS

Who makes ConsultingMode.exe (Consulting mode helper)?

We’ve found Samsung Electronics CO., LTD. should be the publisher of ConsultingMode.exe.

How do we know? Our SpyShelter cybersecurity labs focuses on monitoring different types of Windows PC executables and their behaviors for our popular SpyShelter Antispyware software. Learn more about us, and how our cybersecurity team studies Windows PC executables/processes.

What does it mean if someone is the publisher of a PC .exe (executable or process)?

The publisher of an executable is the entity responsible for its distribution and authenticity. Most processes/executables on your PC should be signed. The signature on the executable should have been verified through a third party whose job it is to make sure the entity is who it says it is. Find an unsigned executable? You should consider scanning any completely unsigned .exe on your PC.

Last updated: March 14, 2025

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Our team at SpyShelter has been studying Windows PC executables for over 15 years, to help fight against spyware, malware, and other threats. SpyShelter has been featured in publications like The Register, PC Magazine, and many others. Now we’re working to share free, actionable, and easy to understand information about Windows executables (processes) with the world, to help as many people as possible keep their devices safe. Learn more about us on our "About SpyShelter” page.

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